I went to them for a family certificate. They tried to convince me it is a very lengthy process, and I can't get it on my own approach. But if I pay them what they're asking, there will be no trouble. They will take care of everything for me. They said if I tried myself there will be a lot of hassles like, I will have to take my whole family with me, I willl have to pay to their advocate to sign my documents, they will not allow the documents if signed by any other advocate, and many more.