According to my personal experience and observations, individuals from banani city corporation appear to be operating as a group or syndicate in connection with the delivery of citizen services. It is alleged that, with the assistance or cooperation of a Ward Secretary (Ward Sachib), they demand unofficial payments from citizens and, in many cases, do not provide services unless such payments are made. I personally had to pay BDT 1,500 for a basic birth certificate service. I have also heard allegations that the individuals involved may be earning approximately BDT 4–5 lakh per day each through such unofficial payments