Went to Uttara Passport office to make Passport for my Mother & Father. They waited in queue, had their documents checked. But before photo & Iris scan, the woman inside asked my mom for my Grandfather's NID (who died before NID even existed) I went to the room explained everything, but she was refusing to process files any furthermore asked me to go to the shop beside passport office and apply from there ! I went to the Assistant Director's office, showed my ID card and asked him if he wants to escalate the issue any further, he himself went to photo room and solved the issues